We accept returns on unused, unopened pet grooming products within 30 days of the delivery date. Items must be in their original packaging with all included accessories and manuals.
To be eligible for a return, your item must be:
For health and hygiene reasons, the following items cannot be returned once opened or used:
To initiate a return, email info@allcreaturesmobilegrooming.com with your order number and reason for return. We will provide return instructions and, if applicable, a return shipping address.
Customers are responsible for return shipping costs unless the item arrived damaged or defective, or we shipped the wrong item. In those cases, we will provide a prepaid return label.
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will offer a replacement or full refund, including original shipping costs, at no charge to you.
If you receive the wrong item or are missing an item from your order, contact us within 7 days of delivery and we will correct the issue promptly at no additional cost.
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days. Original shipping charges (if any were applied) are non-refundable unless the return is due to our error.
If you would like to exchange an item for a different size, color, or product, please contact us and we will assist with the exchange process once the original item is returned in eligible condition.
Orders can be cancelled free of charge before they ship. Once an order has shipped, it must follow the standard return process outlined above.
Questions about your return? Email info@allcreaturesmobilegrooming.com or call +1 (703) 924-7246.